Contacting Support 
Business Hours
6:00 a.m. to 5:00 p.m. Pacific Monday through Friday (excluding holidays)
Holiday Schedule – 2024
| 2024 Holidays (US) | |
|---|---|
| New Year's Day | January 1 |
| Martin Luther King Jr. Day | January 15 |
| President’s Day | February 19 |
| Memorial Day | May 27 |
| Juneteenth | June 19 |
| Independence Day | July 4 |
| Labor Day | September 2 |
| Thanksgiving | November 28 & 29 |
| Christmas | December 24 & 25 |
| New Year's Eve | December 31 |
Note: We provide emergency brokerage support on holidays.
Support
Click 
> Support in the EM platform to open this pop-up window.
- Click Find an Answer to access the help system.
- Click Open a Case to access our case management system to open a case or check on a case in progress.
- Click Give Us a Call to place a call to our support center.
Additional Resources
Enabling Communications with Support
Opening and Managing Support Cases